Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the EnvoyEngage platform and the applications built on it, including VendorApp (collectively, the “Service”), provided by Envoy (“Envoy,” “we,” “us”). By creating a workspace or using the Service, you agree to these Terms on behalf of your organization (“Customer,” “you”).

1. The Service

EnvoyEngage provides multi-tenant, branded support portals and related administration tools that operate on top of your existing Zendesk account. We may update, improve, or change the Service from time to time.

2. Accounts and eligibility

You must provide accurate account information and are responsible for activity under your workspace and for keeping credentials secure. You must be able to form a binding contract and use the Service in compliance with applicable law.

3. Acceptable use

You agree not to misuse the Service — including by attempting to breach tenant isolation or security, accessing data you are not authorized to access, disrupting the Service, or using it to store or transmit unlawful content. We may suspend access for conduct that threatens the Service or other customers.

4. Your content and data

As between you and Envoy, you retain all rights to the data you and your users submit or that is synced from your Zendesk (“Customer Data”). You grant us the rights needed to host and operate the Service for you. You are responsible for the Customer Data and for having the necessary rights and notices to process personal data of your customers and their end users. Our processing of personal data on your behalf is governed by our Data Processing Agreement.

5. Third-party services

The Service integrates with third-party services you connect, including Zendesk. Your use of those services is governed by their terms, and Envoy is not responsible for them. The services we use to operate EnvoyEngage are listed in our Sub-processors.

6. Fees

Pricing is provided on request and agreed in an order or written agreement. See VendorApp pricing to get in touch. Unless stated otherwise, fees are non-refundable and exclusive of taxes.

7. Confidentiality and intellectual property

Each party will protect the other’s confidential information. Envoy and its licensors retain all rights in the Service, and these Terms grant no rights other than as expressly set out here.

8. Disclaimers

The Service is provided “as is” and “as available.” To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, and each party’s aggregate liability arising out of the Service is limited as set out in the applicable order or written agreement.

10. Term, suspension, and termination

These Terms apply while you use the Service. Either party may terminate as set out in the applicable agreement. We may suspend access where necessary to protect the Service or comply with law. On termination, your right to use the Service ends; data handling on termination is described in the DPA.

11. Changes

We may update these Terms; material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

12. Governing law and contact

Governing law and venue are as set out in the applicable order or written agreement. Questions about these Terms: jakub@goenvoy.co.