The platform for branded support apps — on the Zendesk you already run.
EnvoyEngage turns hard-won CX engineering — multi-tenant isolation, per-portal branding, custom domains, and deep Zendesk integration — into a platform, so focused support apps ship fast and stay safe. The first is VendorApp: support for your customers' vendors, partners, and customers.
Built on your existing Zendesk · No new system of record
The hard parts, solved once — so every app inherits them
Multi-tenancy, branded portals, custom domains, identity, and Zendesk sync are the foundations EnvoyEngage provides. Apps built on the platform focus on their experience and inherit the rest.
Multi-tenant to the core
One deployment serves every customer as a fully isolated tenant. Provisioning a new tenant is just data — a branded portal goes live the instant its row exists.
Isolation enforced at the database
Row-level security scopes every query to the tenant and organization in the caller's token — not the host, not request input. The boundary holds even if app code is wrong.
Branding & custom domains, built in
Per-portal name, color, and logo, plus custom domains (support.theircompany.com) wired to the platform with automatic SSL. Every surface looks like it belongs to its owner.
Native Zendesk integration
Tickets, organizations, and users live in the Zendesk you already run. The platform keeps everything in sync — no new system of record for any app built on it.
Identity & access, handled
Cross-tenant-safe identity, role-based access, and scoped impersonation come from the platform — so every app starts with enterprise auth instead of building it.
One console to run it all
Connect Zendesk, brand portals, classify organizations, and manage users from a single platform console. Your customers never administer anything; they just sign in.
Support for your customers' vendors, partners, and customers.
In a B2B2B or B2B2C business, the people who need support aren't just your customers — they're your customers' vendors, partners, and the customers they serve. VendorApp adds that layer: isolated, branded support portals for every party in your customers' network — running inside the Zendesk you already operate, on the EnvoyEngage platform.
Zendesk supports your customers. VendorApp supports theirs.
Zendesk already gives you multiple branded help centers — one per customer. But a B2B2B or B2B2C business has another layer entirely: each of those customers has its own vendors, partners, and customers who also need to raise and track issues. That two-sided structure — your customers and the customers they serve — is exactly what VendorApp models, and it's not a second platform to run. It lives natively in your Zendesk.
- One help center per brand
- You manage every brand centrally
- No notion of your customers' own vendors
- Flat, single-layer relationships
- A portal for each customer — and the customers they serve
- You run every portal from one Zendesk-connected console
- Each business sees every ticket it shares with the customers it serves
- Never a third party's — isolation enforced at the database
Everything the extra layer requires
Branded, isolated portals for every party in your customers' network — run by you from one console, kept in sync with your Zendesk automatically.
Reach the layer beyond your customer
Your customers don't work alone — they have vendors, partners, and customers of their own. VendorApp gives each of those parties a place to get support, not just your direct account.
Fully inside your Zendesk
Not a separate tool bolted on. Tickets, organizations, and users live in the Zendesk you already run — VendorApp adds the multi-party layer on top of your own data, always in sync.
Two-sided by design
Real B2B2B is a marketplace. Classify every organization as a buyer or supplier side — airline vs. vendor, brand vs. reseller — and tailor exactly what each side sees.
Two-sided visibility, real isolation
Each ticket is shared by the two organizations on it — a business and the customer it serves — so both see every ticket they have together, and no third party ever does. Row-level security enforces the boundary at the database.
Their brand, their domain
Per-portal name, color, logo, and custom domains (support.theirvendor.com) with automatic SSL — so every layer of the relationship looks like it belongs to them.
One console runs every portal
You connect Zendesk, brand each portal, classify organizations, and manage users — all from a single admin console. Your customers never administer anything; they simply sign in to their portal.
A help center scoped to them
Each customer — and the customers they serve — signs in to a portal in your customer's brand, sees only the tickets they're entitled to, and always knows where things stand. They're end users; there's no admin to learn.
| Subject | Airline | Status |
|---|---|---|
| Out of stock at SIN | Singapore Airlines | new |
| Catering shortfall FRA | Lufthansa | open |
| Delayed loading SFO | Qantas | solved |
Raising a request takes seconds
A focused submit form, scoped to the right organization and side of the relationship, that lands straight in your Zendesk with the right tags and fields.
You run it all from one console
You connect your Zendesk, classify organizations as buyer or supplier sides, brand each portal, and manage users — all from one admin console. Your customers never touch admin; they just get their portal.
Live in three steps
Spin up your workspace on EnvoyEngage and launch VendorApp for your customers.
Create your workspace
Sign up and pick your address — yourcompany.envoyengage.com — in under a minute.
Connect your Zendesk
EnvoyEngage plugs into the Zendesk you already run. Organizations and users sync automatically — no new system of record.
Launch portals for your customers
Open a branded VendorApp portal for each customer. Their teams — and the customers they serve — sign in as end users to raise and track tickets. You stay in control from the console.
Support every layer of your business.
Start your EnvoyEngage workspace and turn the Zendesk you already run into branded, isolated portals for your customers — and everyone they do business with.
EnvoyEngage is the platform from Envoy, the CX experts who help industry leaders transform their customer experiences — turning years of hands-on CX work into product.
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