Branded support portals for your customers' vendors, partners, and customers — managed without leaving Zendesk.
| Subject | Airline | Status |
|---|---|---|
| Out of stock at SIN | Singapore Airlines | new |
| Catering shortfall FRA | Lufthansa | open |
| Delayed loading SFO | Qantas | solved |
In a B2B2B or B2B2C business, the people who need support aren't just your customers — they're your customers' vendors, partners, and the customers they serve. VendorApp adds that layer: isolated, branded support portals for every party in your customers' network, running on the Zendesk you already operate.
This Zendesk app brings the VendorApp admin into Support, so your team can run it — portals, organizations, users, branding, and the Zendesk connection — from a nav-bar app, signed in with their Zendesk account. VendorApp is the first app on EnvoyEngage, the customer-experience platform from Envoy.
A full-page nav-bar app that loads the entire VendorApp admin in Zendesk. Your team signs in with their Zendesk account — only active workspace admins get in — and never leaves the agent interface.
Per-portal name, color, and logo, plus custom domains (support.theirvendor.com) with automatic SSL — so every layer of the relationship looks like it belongs to them.
Classify every organization as a buyer or supplier side — airline vs. vendor, brand vs. reseller. Each ticket is shared by exactly the two orgs on it, and no third party ever sees it.
Row-level security scopes every query to the right tenant and organization — the boundary holds regardless of host or request input, not just the UI.
Tickets, organizations, and users live in the Zendesk you already run. VendorApp keeps everything in sync automatically — no new system of record.
Connect Zendesk, classify organizations, brand each portal, and manage users — all from a single admin console, now embedded right in Zendesk.