Guide
Using VendorApp
VendorApp gives the companies you work with a branded place to raise and follow tickets, without giving any of them a Zendesk seat. This guide covers setting it up and running it day to day.
Working through it in order the first time is worth it — each step depends on the one before.
1What VendorApp isThe two-sided model, who can see what, and the order to set things up in.2ConnectionsAuthorizing Zendesk once for the whole workspace, granting it to apps, and asking someone else to connect theirs.3Connecting ZendeskThe webhook, classifying your two sides, field mapping, and the first sync.4Branding & portalsCreating a portal, branding it, submit forms, ticket columns, ticket actions, the Help Center hand-off, and custom domains.5OrganizationsThe synced list of companies, and what to do when one is missing.6Users & accessInviting people, impersonating, and removing portal access.7MembersWho may configure the workspace, the three roles, and the changes that are refused.8The Zendesk appRunning this admin from inside Zendesk Support, and who is allowed to.9TroubleshootingThe failures that actually come up, and what each one points at.